Shipping policy

Terms and conditions

Prices, content and availability of products

The characteristics of the products are indicated in the online catalog and are visible at the time of choosing and filling out the order before the conclusion of the forwarding procedure. The images shown on the website are entirely indicative and could also differ significantly from the product actually available. The products may undergo changes following updates or production needs relating to: packaging for packaging, labels and contents. The prices (inclusive of VAT and all other taxes and duties) are indicated next to each product in the online catalog.

The prices and availability indicated in this catalog are intended as long as stocks last and are subject to changes due to production or other reasons. Discounts, coupons and promotions are never combined.

Shipments of particularly heavy or bulky products

In the case of orders regarding particularly heavy or bulky products that therefore require the shipment of more packages, CaraMiaBeautyLab reserves the right to call the user at the address indicated at the time of the order - or to write to the e-mail address indicated - to notify any adjustments in shipping costs for extra packages.

Validity of prices and order confirmation by e-mail

By submitting the order request you will receive an automatic confirmation by e-mail. This order confirmation has the sole purpose of notifying the receipt of the electronic order and does not constitute formal acceptance of the order. The price applied will be the one fixed at the time of the order. IS however, it is possible that some offers or items are in the meantime sold out or have undergone particularly significant price changes. In this case, we reserve the right to contact you as soon as possible to cancel the order (without penalties for both parties) and possibly offer you an alternative product.

Responsibility

CaraMiaBeautyLab assumes no responsibility for the use that the customer intends to make of the purchased goods. In case of defective or non-functioning goods CaraMiaBeautyLab will have the sole burden of replacement at its discretion. In no case CaraMiaBeautyLab will be held responsible for lost earnings due to the inability to use the products purchased.

Order fulfillment:

Unless otherwise indicated, we reserve the right to send available products by refunding or removing products not in stock from the order. If, on the other hand, the partial evasion is explicitly requested by the customer, he will have to bear the burden of the additional shipment.

The lack of products or parts of them in the package must be declared within two days of receipt of the package (also by e-mail). In the event of any impossibility, even temporary, to process the order partially or totally, CaraMiaBeautyLab will promptly send an e-mail to make arrangements with the consumer, without prejudice to the possibility for the consumer to request cancellation, even partial, of the order and the refund of the corresponding amount already paid. If the user's data are incomplete or in any case inaccurate (so as to make delivery of the package impossible), CaraMiaBeautyLab will contact the user himself before fulfilling the order.

Delivery methods and times

CaraMiaBeautyLab ships by Express Courier, which has always offered a fast and guaranteed service. CaraMiaBeautyLab assumes no responsibility for damage caused to the goods, caused by the conditions or methods of transport / delivery adopted by the designated courier.

Average processing times are 2-5 working days but delivery times may vary due to force majeure such as weather conditions and strikes.

Deliveries are made from Monday to Friday, during normal office hours, excluding national holidays, by delivering the products to the address specified when placing the order.

It is very important, during the purchase phase, to indicate a valid e-mail address, in order to allow the Courier to communicate the taking charge of the shipment and thus optimize the delivery methods.

Shipping cost

CaraMiaBeautyLab applies the following shipping costs valid only for Italy:

Express courier: for purchases up to € 69.00, € 5.00 (cost including VAT); for purchases over €. 69.00, Free

Shipping to Europe

CaraMiaBeautyLab ships throughout Europe at a cost of € 20.00 (VAT included). The qualified countries are the following:

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Northern Ireland
  • Poland
  • Portugal
  • Romania
  • Scotland
  • Slovakia
  • Slovenia
  • Spain
  • Sweden

Shipping costs for Great Britain are € 32.00.

The price that will be invoiced is the one present next to the product at the time of the conclusion of the order in addition to the shipping costs contribution, without taking into account any subsequent updates. CaraMiaBeautyLab reserves the right to change the prices of the products and the shipping costs without prior notice. Any new amounts will be effective from the moment they are published on the CaraMiaBeautyLab.it website and will be applied to sales made from that moment. CaraMiaBeautyLab will send, after the conclusion of the order, an automatic e-mail confirming receipt of the order. The consumer is invited to print the e-mail and to keep it. If the consumer does not receive it, please contact CaraMiaBeautyLab.

If a disservice or delay in delivery is detected, the consumer can report it to the following e-mail address info@caramiabeautylab.it.